RETURNS & REFUNDS
Because pretty things should arrive just right.
We want you to love everything you receive from That Girl Luxury. Here’s everything you need to know about returns, refunds, damaged items, and order concerns.
ALL SALES ARE FINAL
Due to the personal and hygienic nature of our beauty and self-care products, all sales are final. We are unable to accept returns or exchanges on lip products, lashes, lip scrubs, or other personal-care items due to change of mind, shade preference, or products that have been opened or used.
MISSING ITEMS
Missing something from your package? Please contact us within 3 days of delivery with your order number and the item that is missing. We’ll review your order and work with you to make it right.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, please contact That Girl Luxury within 3 days of delivery. Include your order number and clear photos of the item(s), packaging, and any visible damage so we can review the issue.
Once reviewed, eligible orders may receive a replacement or refund, depending on the circumstances and product availability.
REFUNDS
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.
CANCELLATIONS & ORDER CHANGES
Need to make a change? Contact us as soon as possible after placing your order. We’ll do our best to help, but once an order has entered processing or has shipped, we may not be able to cancel or modify it.
SHIPPING FEES
Original shipping charges are non-refundable unless the refund is due to an error made by That Girl Luxury. Any applicable shipping costs will be addressed when your claim is reviewed.